Privacy Policy

Effective Date:  August 29 2024

1. INTRODUCTION

Welcome to Pinnacle Estate Properties, Inc (“we,” “us,” or “our”). We are committed to protecting your privacy and handling your personal information with transparency and integrity. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of information that we receive through our services.

2. INFORMATION COLLECTION

2.1 Information You Provide

We collect the information you provide directly to us, such as when you create an account, update your profile, make a purchase, participate in a survey, or communicate with us. This information may include your name, email address, phone number, postal address, payment information, and any other information you choose to provide.

2.2 Information We Collect Automatically

We automatically collect certain information when you use our services, including:

• Usage Information: Details about your interactions with our services, including the date and time of your visits, the pages you view, and the links you click.
• Device Information: Information about the device you use to access our services, such as your IP address, browser type, and operating system.
• Location Information: We may collect information about your location if you consent to the collection of this data.

2.3 Information from Third Parties

We may receive information about you from third parties, such as social media platforms, marketing partners, and analytics providers.

3. USE OF INFORMATION

3.1 Providing and Improving Our Services

We use the information we collect to provide, maintain, and improve our services. This includes using the information to:

• Process your transactions and manage your account.
• Respond to your inquiries and provide customer support.
• Personalize your experience and show you content and advertisements that are tailored to your interests.

3.2 Communication

We may use your information to communicate with you about products, services, offers, promotions, and events that we think may be of interest to you. You can opt out of receiving these communications at any time.

3.3 Legal Requirements

In some cases, we may disclose your information, including personally identifiable information: (i) as required by any applicable law, rule, or regulation; (ii) if we believe disclosure is needed to protect our rights, property, or safety; and (iii) to government regulators or law enforcement authorities in connection with any judicial proceeding, court order, subpoena, or legal process served on us or the Service; and (iv) to respond to a physical threat to you or another person.

3.4 Insolvency and Business Transitions

If we should ever file for bankruptcy or engage in a business transition such as an acquisition by or merger with another company, or if we sell or reorganize all or part of our business or assets, we may disclose your information, including, but not limited to, personally identifiable information, to prospective or actual purchasers or transaction participants in connection with these transactions.

3.5 Disclaimer

We cannot ensure that all of your personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Policy. For example, a third party may unlawfully intercept or access transmissions or private communications, or other users of the Service may abuse or misuse your personally identifiable information. No transmission of data over the internet can be 100% secure.

3.6 Marketing and Promotional Purposes

Data will not be shared with third parties for marketing or promotional purposes.

4. INFORMATION SECURITY MEASURES

We exercise care in facilitating the transmission of information between your device or computer and the third-party servers that operate and store information for the Service. The personally identifiable information we collect is stored in operating environments that are not available to the public. While we have mechanisms in place to safeguard your personally identifiable information once we receive it, no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure.

5. CHILDREN’S PRIVACY

(a) The Service Is Not for or Directed Towards Children. The Service is not intended for anyone under the age of 18. We do not intend to and will not knowingly collect any personally identifiable information from children under the age of 13. Children under the age of 13 are prohibited from using the Service. If we learn that we have collected information from a child under the age of 13, we will remove that information immediately and delete it from our servers. If you believe information from a child under the age of 13 has been provided to the Service, please notify us at: [email protected].

(b) California Minors. While the Service is not intended for anyone under the age of 18, if you are a California resident under age 18 and you believe your information has become publicly available through the Service and you are unable to remove it, you may request removal by contacting us at: [email protected]. When requesting removal, you must be specific about the information you want removed and provide us with specific information so that we can find it.

6. YOUR CALIFORNIA PRIVACY RIGHTS

6.1 California Consumer Privacy Act (CCPA)

If you are a California resident, we process your personal information in accordance with the California Consumer Privacy Act (CCPA).

Sale of personal information. Pinnacle Estate Properties, Inc does not sell your personal information. Because of this, we do not offer an option to opt out of the sale of personal information.

Your rights. Under the CCPA, you have the right to request that (i) we disclose what personal information about you has been collected, used, disclosed, and sold, and (ii) we delete your personal information. You or an authorized agent acting on your behalf may submit a request for either a disclosure (i) or a deletion (ii). Authorized agents or delegates should provide the Pinnacle Estate Properties, Inc support team with the name of the requestor who they are acting on behalf of, their brokerage name, and their MLS ID in order to authenticate the requestor’s information.

Exercising your rights. You can exercise your rights and submit CCPA disclosure or deletion requests by (i) submitting a web form at [your privacy request form link] or by (ii) contacting support through our dedicated toll-free line at 818-993-7370. Exercising these CCPA rights will not result in discriminatory treatment from Pinnacle Estate Properties, Inc, such as degrading your service quality or charging a higher fee for our products and services. Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.

You may only make such a request for access or data portability twice within a twelve-month period. The verifiable consumer request must provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative, and describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a verifiable consumer request does not require you to create an account with us. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to ninety (90) days), we will inform you of the reason and extension period in writing. We will deliver our written response electronically. Any disclosures we provide will only cover the twelve (12) month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily usable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

6.2 California Shine the Light Law

California Civil Code Section 1798.83 permits users who are California residents to obtain from us once a year, free of charge, a list of third parties to whom we have disclosed personally identifiable information (if any) for direct marketing purposes in the preceding calendar year. If you are a California resident and you wish to make such a request, please send an e-mail with “California Privacy Rights” in the subject line to [email protected].

7. CANADIAN RESIDENTS

The Services and our privacy practices are compliant with the fair information principles of The Personal Information Protection and Electronic Documents Act (“PIPEDA”). In addition to the disclosures made above, we:

• Have appointed a privacy officer to monitor our compliance with PIPEDA.
• Only collect personal information for the uses described in this Privacy Policy.
• Only use and disclose personal information as described in this Privacy Policy.
• Take reasonable steps to verify the accuracy of the personal information we collect.
• Take appropriate safeguards to protect the personal information, as further described in this Section 4.

If you are a Canada resident, you have the right to request access to the existence, use, and disclosure of your personal information. Additionally, you have the right to challenge the accuracy and completeness of the information and request to have it amended as appropriate. Finally, you have the right to challenge Pinnacle Estate Properties, Inc’s compliance with the PIPEDA fair information principles by contacting our privacy officer. To exercise your rights under this section, please send an e-mail with “Canada Privacy Rights” in the subject line to [email protected].

8. NON-U.S. AND NON-CANADIAN RESIDENTS – CONSENT TO SUBMIT INFORMATION

If you are visiting the Services from outside the United States or Canada, please be aware that you are sending information (including personally identifiable information) to the United States or Canada where our servers are located. By using the Services, you understand and consent to the collection, storage, processing, and transfer of your information to our facilities in the United States or Canada and to those third parties with whom we share it, as described in this Policy.

9. ADDITIONAL RIGHTS FOR EEA AND CERTAIN OTHER TERRITORIES

If you are located in certain territories (such as the European Economic Area), you may have additional rights under the General Data Protection Regulation (“GDPR”) or other applicable regulations. These rights may include the right to request access to, correct, or delete your personal data, the right to data portability, the right to restrict or object to the processing of your personal data, and the right to lodge a complaint with a supervisory authority.

If you are located in a territory that grants you these additional rights, you may contact us at [email protected] to exercise your rights.

10. LINKED SITES

Our services may contain links to other websites. If you choose to visit an advertiser by clicking on a banner ad or other type of advertisement, or click on another third-party link, you will be directed to that third party’s website. The fact that we link to a website or present a banner ad or other type of advertisement is not an endorsement, authorization, or representation that we are affiliated with that third party, nor is it an endorsement of their privacy or information security policies or practices. We do not exercise control over third-party websites. These other websites may place their own cookies or other files on your computer, collect data, or solicit personal information from you. Other websites follow different rules regarding the use or disclosure of the personal information you submit to them. We encourage you to read the privacy policies or statements of the other websites you visit.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the “Effective Date” at the top of this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. ACCESSING OR UPDATING YOUR INFORMATION

If you wish to access or update your personal information, you may do so by logging into your account or by contacting us at [email protected]. We will respond to your request within a reasonable timeframe.

13. ENFORCEMENT

We will actively monitor our privacy practices to ensure we are in compliance with this Privacy Policy. If you have any concerns about our adherence to this Privacy Policy or the manner in which we or our agents manage your personal information, please contact us at [email protected]. We will work to address your concerns and resolve any disputes relating to our privacy practices.

14. PRIVACY QUESTIONS

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Pinnacle Estate Properties, Inc
20065 Rinaldi St #210
Porter Ranch, CA 91326
Phone: 818-993-7370
Email: [email protected]